HeyBhaji's Privacy Policy — Our Commitment to Protecting Your Data

1Introduction

HeyBhaji (heybhaji.vu) is an online gaming platform serving players in Bangladesh and around the world. Your trust is our most valuable asset, which is why protecting the privacy of your personal data is our highest priority.

This privacy policy ("Policy") applies to the HeyBhaji website, mobile app, and all associated services. By using our platform, you are considered to have accepted the terms of this policy.

HeyBhaji operates in compliance with international data protection regulations and applicable local laws. This policy clearly outlines what data we collect, why we collect it, how we use it, and how you can maintain control over your own information.

2What Data We Collect

HeyBhaji collects various types of data — directly from you and automatically during your use of the platform. A detailed breakdown is provided below:

Every item of data we collect has a specific, lawful purpose. HeyBhaji never collects data unnecessarily.

3How Your Information Is Collected

HeyBhaji collects information through several methods. The main ones are:

• Direct Registration: Information you provide when opening an account.
• KYC process: Documents uploaded for identity verification.
• Transaction Activity: Information automatically generated during deposit and withdrawal transactions.
• Platform Usage: When you play games, visit pages, or contact support.
• Cookies & Tracking: Used to analyze website and app usage.
• Third-Party Verification Providers: From accredited organizations for identity and payment verification.

4How Your Data Is Used

HeyBhaji uses the data we collect exclusively for the following purposes:

• Account management: To ensure secure registration, login, and account safety.
• Identity Verification: To complete the KYC process and verify account legitimacy.
• Transaction Processing: To seamlessly manage deposits, withdrawals, and bonuses.
• Customer Support: To resolve your issues and answer your questions quickly.
• Fraud Prevention: To detect suspicious activity and keep your account secure.
• Service Improvement: To improve platform quality and add new features.
• Legal obligations: To meet regulatory requirements.
• Promotional Communications: To send you offers and updates with your consent.

HeyBhaji never sells your personal data to advertisers or third parties. That is our unwavering commitment.

5When and With Whom Your Information Is Shared

HeyBhaji shares data only in limited and specific circumstances. We never sell your data or share it unnecessarily without your consent.

• Payment Processors: Necessary information is shared with approved payment providers to complete transactions.
• KYC verifier: With accredited third-party verification providers for identity verification.
• Regulatory Authorities: As required by legal obligations, upon instruction from government or regulatory authorities.
• Technology Partners: With technology providers essential to running the platform — all of whom are bound by strict confidentiality agreements.
• Anti-Fraud Organizations: With regulatory and law enforcement agencies to prevent fraud and money laundering.

6Cookies & Tracking Technologies

HeyBhaji's website and app use cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your browsing and gaming experience.

Types of cookies we use:

• Essential cookies: To maintain login sessions and ensure core functionality. The platform cannot operate without these.
• Performance Cookies: Used to measure website speed and performance.
• Functional Cookies: To remember your language preference, settings, and personalized experience.
• Analytics Cookies: Helps analyze platform usage to improve our services.

You can manage or disable cookies through your browser settings. However, disabling essential cookies may cause certain platform features to stop working properly.

7Our Security Measures for Protecting Your Information

HeyBhaji uses industry-leading technologies and practices to keep your data secure:

• SSL/TLS encryption: All data transmissions are protected by 256-bit SSL encryption, safeguarding your information from interception in transit.
• Encrypted Storage: Sensitive data stored on our servers is kept in encrypted form.
• Firewall & Security Monitoring: A 24/7 real-time security monitoring system remains active at all times.
• Two-Factor Authentication (2FA): Two-factor authentication is available for an added layer of account security.
• Regular Security Testing: Regular audits and penetration testing are conducted by independent cybersecurity experts.
• Strict Access Controls: Only authorized HeyBhaji staff may access your data, and only for specific, legitimate purposes.

Please keep in mind that no method of transmission over the internet is 100% secure. While we are committed to providing the highest level of protection, we also encourage you to stay vigilant — use a strong password and never share your login credentials with anyone.

8Your Data Rights

As a HeyBhaji user, you have the following rights over your own data:

• Right of Access: The right to know what data we hold about you and to receive a copy of it.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information under certain circumstances.
• Right to Restrict Processing: The right to request that the use of your information be restricted in certain cases.
• Right to Portability: The right to receive your data in a structured, portable format.
• Right to object: The right to object to the use of your information for specific purposes.
• Right to Withdraw Consent: The right to withdraw consent for promotional communications at any time.

To exercise any of these rights, contact the HeyBhaji support team. We typically respond to requests within 30 days.

9How Long Your Information Is Retained

HeyBhaji does not retain your data longer than necessary. Retention periods by data type are as follows:

• Account information: For the duration of account activity and a minimum of 5 years after closure (as required by law).
• Transaction Records: A minimum of 5 to 7 years, in accordance with financial regulatory requirements.
• KYC documents: Up to 5 years after account closure.
• Gaming History: For the duration of account activity and up to 3 years after closure.
• Support Conversations: Up to 2 years.
• Cookies & Session Data: Until the end of the browser session or up to 1 year, whichever comes first.

Once the retention period expires, your information is securely deleted or anonymized so that it can no longer be used to identify you.

10Protection of Minors' Data

HeyBhaji strictly does not provide services to anyone under the age of 18. We never knowingly collect personal data from minors.

If we discover that personal data from a minor has been collected inadvertently, we will immediately delete that data and close the associated account.

If a parent or guardian suspects their child has registered on HeyBhaji, please contact our support team immediately. We will take prompt action.

11Changes to the Privacy Policy

HeyBhaji may update this privacy policy when necessary. If significant changes are made, we will:

• We will post a clear notice on the website.
• We will notify registered users by email.
• We will update the "Last Updated" date at the top of this page.

Continued use of the platform after any changes have been made will be considered your acceptance of the updated policy. We therefore recommend that you visit this page regularly.

12Get in Touch

If you have any questions or concerns about the Privacy Policy, please contact heybhaji's data protection team:

• Email: [email protected]
• Website: heybhaji.vu
• Response Time: Typically within 3 business days

We take every request seriously and work to resolve it as quickly as possible.